FAQ

ORDERS & SHIPPING

What payment methods do you accept?

We accept bank deposit and credit/debit card payments.

How long does shipping take?

We will ship your order out within 24 hours upon order confirmation and payment (excluding Sundays and holidays). For Metro Manila, you can expect it within 1-3 days and for provincial orders 5-8 days upon shipping out.

Do I pay for shipping?

No, we'll ship the mattress topper to you free of charge. 

Can I return or make an exchange?

Yes, we do offer a 30 day trial period. If you find RXD mattress topper is not suitable for your needs, we’d be happy to initiate a return or exchange. Please contact us at hi@rxd.ph 

 

MATTRESS TOPPER PRODUCT QUESTIONS

How long should I wait to sleep on my new topper?

RXD toppers are rolled and compressed to make shipping and set up easy. Once you remove the topper from the vacuum sealed bag, please allow up to 24 hours for it to fully decompress.

Is it normal to have a smell?

Please let your topper breathe for a while after removing it from the bag. Because of the vacuum seal, scents may last for up to 48 hours.

How do I clean the removable cover?

The removable cover is made of a special cooling fabric, dry clean only.

How do I remove stains from my topper?

Do not machine wash or machine dry the topper. Stains can be spot cleaned with mild detergent, do not soak the mattress or cover with excess moisture. Dab away any moisture with a dry cloth and then let it air dry at room temperature. Keep away from direct sunlight and heat. We suggest a waterproof mattress protector to prevent stains from fluids and spills.